FAQ

1. How are the artworks made?
The artworks are created using an innovative technique based on algorithms, nails, and thread.

2. How can I purchase a piece?
All artworks are available on our website. You can add the desired product to your cart and complete the order by following the steps provided. We offer worldwide shipping!

3. What is the delivery time?
Delivery time varies depending on the destination and the availability of the artworks. In general, delivery takes between 3 and 14 business days. Precise details will be provided at checkout.

4. Do you offer custom artworks?
Yes, we offer custom artworks! If you have a specific idea or concept you'd like us to turn into a piece of art, please contact us via the contact form to discuss the details.

5. What is your return policy?
To ensure a pleasant shopping experience, we accept returns within 14 days of receiving the product. For more information, please refer to our return policy.

6. How do I care for the artwork?
To keep the artwork in top condition, we recommend gently cleaning it with a soft, dry cloth or duster. Avoid direct sunlight and excessive humidity.

7. What if the artwork arrives damaged?
If your artwork arrives damaged, please contact us immediately. We will replace the product or issue a refund, according to our return policy.

8. How can I contact the team for more questions?
You can contact us via the form on our website, by email, or on our social media channels. For more information, please visit the contact form on our site: 
Contact form.

9. What materials do you use to create the artworks?
We use high-quality nails, durable thread, and forex (expanded PVC – strong and long-lasting) to craft each piece with precision and durability.